In any organization, challenges and setbacks are inevitable. When problems arise, it is easy to fall into the trap of assigning blame rather than focusing on finding solutions. Shifting the

In the world of business, it is not enough to have great ideas. Real magic happens in the execution. No matter how brilliant a strategy or innovative a concept is,

How much effort do you think you get from your people? Let us look at it from the lens of discretionary versus non-discretionary effort. For this discussion, we will classify

Some years ago, during an exit interview with an employee who was moving on to a new opportunity, he said to me that I was “the best boss he had

Accountability is a word that gets tossed around often in business. The goal is to hold your team accountable, drive accountability. Today, many companies and operating systems use a modified

Typically, when people discuss success, whether in the larger sense of life or business or in the smaller day-to-day sense of the small wins and losses we sustain daily, success

Lazy leadership becomes evident when efforts to enhance performance rely solely on monetary incentives or superficial solutions such as increasing budgets or adding new systems without addressing underlying issues. This

As leaders, our accountability extends beyond tasks and initiatives; we own the outcomes and impacts our decisions make. To effectively lead, we must constantly evaluate where our efforts derive the

“Find a Way to Yes” is more than a strategy; it is a mindset that fosters effective problem-solving for teams and customers alike. This approach encourages us to think innovatively

In today’s competitive market, customer loyalty is more valuable than ever. It is not just about making a sale; it is about creating an experience that makes customers want to

The idea of “training your replacement” might seem counterintuitive at first. Why would you want to prepare someone to take over your job? However, when you actively backfill your role,