Check What You Handed Them First - The Well-Run Company Series/Article 2 of 9
Seven questions to ask before you decide someone is failing you.
12 Jul
12 Jul
Your Company Already Has an Operating System - The Well-Run Company Series/Article 1 of 9
Nobody designed it. That is the problem
27 May
Fifty Shades of Blank
A story about fifty brass tags, one production worker, and a lesson about leadership I have never needed to learn twice.
27 May
The Cobra in Your Commission Plan
People respond to the incentives you actually put in front of them, not the ones you wish you had. A parable, an honest mistake, and a four-tier fix.
27 May
The Ham in Your Operation
Every organization has habits that quietly outlived the reason for them. Finding them is one of the highest-leverage things a leader can do.
02 Apr
Process Documentation Is Harder Than It Looks
Most documentation efforts don't fail because of bad design. They fail because nobody owns the upkeep, the system doesn't survive growth, and the team never actually adopts it.