The Cobra in Your Commission Plan
People respond to the incentives you actually put in front of them, not the ones you wish you had. A parable, an honest mistake, and a four-tier fix.
27 May
27 May
The Ham in Your Operation
Every organization has habits that quietly outlived the reason for them. Finding them is one of the highest-leverage things a leader can do.
02 Apr
Process Documentation Is Harder Than It Looks
Most documentation efforts don't fail because of bad design. They fail because nobody owns the upkeep, the system doesn't survive growth, and the team never actually adopts it.
22 Jan
Every Company Faces a Change of Ownership. Plan for Yours.
Family, employees, a buyer, or the auction after the doors close. The only choice an owner has is whether that day arrives planned or unplanned.
22 Jan
Fractional, Consultant, Interim, Coach, Advisor: Who Does What
Five kinds of outside help, what each one does and does not do, and where I sit.
22 Jan
Find a Way to Yes
It does not mean say yes to everything. It means 3 questions, asked in order, every time something stalls.