Be the Reason the Customer Comes Back
Customer loyalty is earned through consistent service, relationships, and experiences—not one-time transactions.
22 Jan
22 Jan
Best Boss: A Reflection on Leadership and Aspiration
Being the “best boss” isn’t about being liked. It’s about trust, candor, growth, and modeling leadership that cascades through an organization.
22 Jan
Maximizing Effort: Discretionary vs. Non-Discretionary Effort in the Workplace
Discretionary effort can’t be demanded, it’s earned. Here’s how leadership behaviors influence how much effort your people are willing to give.